We value honesty, integrity and providing the best service we can in all our business dealings. If you have a genuine problem we will endeavour to help as much as we can. In 12 years of business we have never had a situation that has not been amicably resolved.
Please track your order on Fastway's website, if your order has not arrived in 5 business days then let us know at firstname.lastname@example.org and we'll follow up with our courier.
We will endeavour to help as much as we can, but unfortunately we nor our courier are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If your order was delivered in a damaged condition please leave it in the original box and send us a photo. The courier will collect the item and we will either refund or replace your order depending on availability.
If you have changed your mind about proceeding with an order, we can refund your payment (minus a 2.75% credit card processing fee if applicable) provided the order has not been already collected by our courier. If your order has been collected then we will refund your payment minus the original shipping cost once the goods have been returned to us in unused condition.
In the case of non payment within a reasonable amount of time, we reserve the right to pursue debt collection for the cost of the order plus any costs incurred in the collection of your debt.
Subject to the Consumer Guarantees Act 1993, we cannot accept liability for any damages or losses of any kind arising from any individual trade or any use by the purchaser of any product sold, and do not warrant it for any particular purpose.
LEGO is not suitable for children under three years of age. LEGO Duplo is suitable for children under three years of age. We cannot accept resposibility for any injuries or damages resulting from use of our products. All prices are subject to change at any time. Availability is not guaranteed.
If you have any questions you'd like answered before ordering, please contact us at email@example.com or on 07 575 7871.